BILLING & PAYMENTS
Triad Urgent Care, PLLC Payment Policy
Triad Urgent Care, PLLC is always seeking ways to improve our efficiency and service as the area’s leading urgent care provider. Recently we have instituted a new “credit card on file” (CCOF) system to allow smoother transactions and billing for your visits. Here is an overview of how CCOF will work:
CCOF will take only a few simple steps to sign up. At your visit, you will simply swipe your credit card of choice. It’s that simple! Your credit card information will be safely held on a secure, encrypted gateway site. No financial information will be available to our staff, held in our system, or at our office.
Co-pays will still be collected at each visit (please see your health card or contact your insurer for co-pay amount as these differ by plan) and can be paid in any manner you choose at that time. If you have insurance contracted with Triad Urgent Care, PLLC, we will submit your claim for you as usual. In approximately 1-3 weeks, you should receive an explanation of benefits (EOB) from your insurer that outlines what part of your service has been covered by your insurance and reveal exactly how much remains your responsibility to pay to our center for services rendered. We will also receive a copy of your EOB from your insurer and will charge your credit card on file with the amount due as indicated within several business days of receipt. If there is no balance due, your card is not charged. A copy of the receipt can be emailed to you at the email address provided to Triad Urgent Care, PLLC at time of registration, or you can request a printed receipt from any front desk staff. If it is necessary to charge your card, you will be notified 7 days in advance by e-mail that your card will be charged and you will have an opportunity to change your form of payment if desired.
CCOF is a rapidly growing trend in the healthcare industry. This year with the Affordable Care Act, Health Exchange, and significant increase in patient insurance deductibles, we have found it necessary to implement this policy.
If you have any questions about CCOF, please do not hesitate to contact us.